Shipping policy
Shipping & Delivery Policy
Effective Date: 12 September 2026
At Kiozarom, we are committed to providing clear and reliable delivery information to our customers.
Delivery Area
We currently offer delivery to customers in the United Kingdom, subject to product availability and any delivery restrictions displayed at checkout.
Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully authorised.
Orders are normally processed Monday to Saturday, excluding UK public holidays.
Processing time is separate from delivery transit time.
Delivery Times
Our estimated standard delivery time is:
2–3 business days after dispatch.
Based on our standard processing and transit times, the estimated total delivery time is approximately 3–5 business days from the date the order is processed.
Delivery estimates are provided for guidance and are not guaranteed dates. Actual delivery times may vary depending on the destination, carrier, seasonal demand, weather, public holidays, and circumstances outside our reasonable control.
Shipping Charges
We currently offer free standard shipping within the United Kingdom.
No additional standard shipping charge will be added to eligible UK orders at checkout.
Dispatch Location
Products are dispatched from the fulfilment location applicable to the individual product.
Where a product is fulfilled by a third-party fulfilment partner, this may affect processing and delivery times. Where applicable, relevant dispatch information will be communicated to the customer.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives the parcel.
Delivery Delays
Occasionally, deliveries may be delayed because of circumstances such as:
- Severe weather
- Public holidays
- Carrier disruptions
- High seasonal shipping volumes
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your order has not arrived within the expected delivery period, please contact us.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If an order cannot be delivered because an incorrect or incomplete address was supplied, additional delivery costs may apply where permitted by law.
Lost Parcels
If your parcel appears to be lost, please contact us.
We will review the available tracking information and, where appropriate, work with the relevant carrier or fulfilment provider to investigate the shipment.
Contact Us
Kiozarom
37 Stone Cellar Road
Washington NE37 1NY
United Kingdom
Email : oscarmiles589@gmail.com
Phone: +44 7791 090938
Customer Service Hours:
Monday – Friday, 09:00 – 17:00 GMT