Refund & Returns Policy

Last updated: September 13, 2026

At Kiozarom, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible order, you may return the item in accordance with the terms below and applicable UK consumer rights.

14-Day Cancellation Right

For eligible online purchases, you have the right to cancel your order within 14 days of receiving the goods without giving a reason.

To exercise your cancellation right, please contact us within the 14-day period using the contact details below. After notifying us, you must return the goods to us without undue delay.

Return Conditions

Returned items should be in their original condition and, where applicable, include their original packaging, accessories and documentation. You are responsible for taking reasonable care of the goods while they are in your possession.

Some products may be excluded from cancellation rights where permitted by law, including goods that are personalised or made to your specifications and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible. We will work with you to resolve the issue in accordance with your statutory consumer rights.

Refunds

Once we receive the returned goods, or you provide evidence that the goods have been returned, we will process your eligible refund without undue delay and within the timeframe required by applicable law.

Refunds will normally be made using the same payment method used for the original purchase. Where applicable, the refund may include the cost of standard delivery. Additional delivery costs for an upgraded delivery service are generally non-refundable.

Return Shipping Costs

If you cancel an eligible order under the 14-day cancellation right, you are generally responsible for the direct cost of returning the goods unless the goods are faulty, damaged, incorrect, or we have agreed otherwise.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide appropriate assistance.

How to Request a Return

To request a return or cancellation, please contact us with your order number and details of the item you wish to return.

Email: oscarmiles589@gmail.com
Phone: +44 7791 090938

Contact Information

Kiozarom
37 Stone Cellar Road
Washington NE37 1NY
United Kingdom

Customer Service Hours:
Monday – Friday, 09:00 – 17:00 GMT

We aim to respond to customer enquiries within 1–2 business days.

Your Statutory Rights

This policy does not affect or limit any statutory rights you may have under applicable UK consumer protection law. If you have any questions about a return, refund or cancellation, please contact our customer service team.